Terms & Conditions

1. Company Information

This website is operated by Everglowy Skincare.
For any questions, please contact us at:

Email: info@everglowyskincare.co.za
Phone/WhatsApp: +27 78 770 6717
Website: www.everglowyskincare.co.za

2. Use of Website

By using this website, you agree:

to use it only for lawful purposes,
not to misuse, disrupt, or interfere with the website,
not to attempt unauthorised access to any part of the website or its systems,
not to reproduce, duplicate, copy, sell, or exploit any part of the website without written permission.

3. Eligibility to Purchase

By placing an order, you confirm that:

you are legally capable of entering into binding contracts, and
the information you provide is true, accurate, and complete.

4. Products and Availability

We make every effort to ensure that product descriptions, pricing, and availability are accurate. However:

products are subject to availability,
we reserve the right to discontinue products at any time,
product images are for illustrative purposes and may vary slightly from the actual product,
skincare results may vary from person to person depending on skin type, usage, and other factors.

5. Pricing

All prices displayed on the website are in South African Rand (ZAR) unless otherwise stated.

We reserve the right to:

change prices at any time without prior notice,
correct pricing errors or inaccuracies,
cancel orders placed at an incorrect price due to a technical or human error.

If an order is cancelled due to a pricing error, any payment received will be refunded in full.

6. Orders and Acceptance

Placing an order on our website does not guarantee acceptance of that order.

Your order is only confirmed once:

payment has been successfully received, and
we have sent you an order confirmation or dispatch confirmation.

We reserve the right to refuse or cancel any order, including where:

products are unavailable,
payment could not be verified,
fraud is suspected,
there is an error in product or pricing information.

7. Payment

We accept payment via the methods displayed on the website at checkout.

By making payment, you warrant that:

you are authorised to use the selected payment method,
all payment details supplied are valid and accurate.

We do not store full card details unless processed and stored securely by an approved third-party payment provider.

8. Shipping and Delivery

Delivery timelines provided are estimates only and may be affected by:

courier delays,
public holidays,
weather conditions,
service disruptions,
or incorrect delivery information supplied by the customer.

Everglowy Skincare is not liable for delays beyond our reasonable control.

Risk in the products passes to you upon delivery.

9. Returns and Refunds

All returns, refunds, and exchanges are subject to our Refund Policy, which forms part of these Terms & Conditions.

10. Product Use Disclaimer

Our products are intended for external use only, unless expressly stated otherwise.

You agree that:

you will use products strictly according to instructions,
you will review ingredient information before purchase,
you understand that skincare results vary by individual,
you should perform a patch test before full use,
you should discontinue use if irritation occurs and seek medical advice if necessary.

Everglowy Skincare does not provide medical advice. Our products are not intended to diagnose, treat, cure, or prevent any medical condition unless specifically required and permitted by law.

11. Intellectual Property

All content on this website, including but not limited to:

logos,
branding,
product names,
text,
graphics,
images,
designs,
layouts,
and marketing materials,

is the property of Everglowy Skincare or its licensors and is protected by applicable intellectual property laws.

You may not use, reproduce, or distribute any content without prior written consent.

12. Promotions and Discount Codes

From time to time, we may offer:

promotional discounts,
coupon codes,
bundles,
giveaways,
or limited-time offers.

Unless otherwise stated:

promotions cannot be combined,
promotions are subject to stock availability,
promotions may be changed or withdrawn at any time,
discount codes cannot be applied retrospectively after an order is placed.

13. Limitation of Liability

To the fullest extent permitted by law, Everglowy Skincare shall not be liable for:

indirect or consequential losses,
loss of profit,
loss of business,
data loss,
delays or delivery failures caused by third parties,
skin reactions caused by customer-specific sensitivities where the product is not defective.

Nothing in these Terms excludes liability that cannot legally be excluded under South African law.

14. Indemnity

You agree to indemnify and hold harmless Everglowy Skincare, its owners, employees, affiliates, and service providers from any claims, damages, losses, or expenses arising from:

your misuse of the website,
your breach of these Terms,
or your misuse of any product.

15. Privacy

Your use of this website is also governed by our Privacy Policy, which forms part of these Terms & Conditions.

16. Third-Party Links

This website may contain links to third-party websites or services. We are not responsible for:

their content,
their privacy practices,
their terms,
or any transactions conducted through them.

17. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising in relation to these Terms or your use of the website shall be subject to the jurisdiction of the South African courts, unless otherwise required by applicable consumer law.

18. Changes to Terms

We reserve the right to update or amend these Terms & Conditions at any time. Any changes will be posted on this page and will take effect upon publication.

Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.